Terms of Service

Effective March 16, 2026 · Last updated March 16, 2026

These Terms of Service ("Terms") govern your access to and use of Coppice, an AI-powered business operations platform operated by Zhan Capital LLC ("we," "us," or "our"), including our website at coppice.ai, associated subdomains, and any related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Definitions

• "User" means any individual or entity that accesses or uses the Service.
• "Account" means a registered account on the Coppice platform.
• "Tenant" means an organization or business entity that subscribes to the Service and under which Users operate.
• "Content" means any data, text, documents, files, communications, or other materials uploaded, created, or processed through the Service.
• "AI Agent" means any automated AI-powered functionality provided through the Service, including but not limited to chat agents, email agents, document generation, and lead management tools.

2. Account Registration

2.1 Eligibility

You must be at least 18 years of age to use the Service. By creating an Account, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

2.2 Account Security

You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You agree to notify us immediately of any unauthorized use.

2.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

3. Use of the Service

3.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

3.2 Acceptable Use

You agree not to:

1. Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
2. Attempt to gain unauthorized access to the Service, other Accounts, or any related systems or networks.
3. Interfere with or disrupt the integrity or performance of the Service.
4. Reverse engineer, decompile, or disassemble any part of the Service.
5. Use the Service to transmit malware, spam, or other harmful content.
6. Resell, sublicense, or redistribute access to the Service without our prior written consent.
7. Use AI Agents to generate content that is fraudulent, deceptive, defamatory, or otherwise harmful.
8. Circumvent any usage limits, rate limits, or access controls imposed by the Service.

3.3 Third-Party Integrations

The Service may integrate with third-party services (such as Google Workspace, Gmail, Google Calendar, and Google Drive). Your use of such integrations is subject to the third party's terms of service in addition to these Terms. We are not responsible for the availability, accuracy, or practices of third-party services.

3.4 AI Agent Limitations

AI Agents are provided as tools to assist with business operations. You acknowledge that:

1. AI-generated content may contain errors and should be reviewed before reliance.
2. AI Agents do not constitute legal, financial, medical, or other professional advice.
3. You are responsible for all actions taken based on AI Agent outputs.
4. We do not guarantee the accuracy, completeness, or fitness for purpose of AI-generated content.

4. Content and Intellectual Property

4.1 Your Content

You retain all rights to Content you upload or create through the Service. By using the Service, you grant us a limited license to process, store, and transmit your Content solely as necessary to provide the Service.

4.2 Our Intellectual Property

The Service, including its design, features, code, documentation, and trademarks, is owned by Zhan Capital LLC and is protected by intellectual property laws. Nothing in these Terms grants you any right to our intellectual property except the limited license in Section 3.1.

4.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use such feedback for any purpose without obligation to you.

5. Fees and Payment

5.1 Subscription Fees

Certain features of the Service require a paid subscription. Fees are as described on our website or as agreed upon in a separate order form.

5.2 Payment Terms

Subscription fees are billed in advance on a monthly or annual basis, as selected. Payment is processed through Stripe. You authorize us to charge your designated payment method for all applicable fees.

5.3 Refunds

Subscription fees are non-refundable except as required by applicable law or as otherwise stated in a separate written agreement.

5.4 Changes to Fees

We may change our fees upon 30 days' prior notice. Continued use of the Service after a fee change constitutes acceptance of the new fees.

6. Data and Privacy

Our collection, use, and disclosure of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We process your Content using AI models provided by third parties (such as Anthropic). Your data is processed solely to provide the Service and is not used to train third-party AI models.

7. Termination

7.1 Termination by You

You may terminate your Account at any time by contacting us at support@coppice.ai. Upon termination, your right to access the Service will immediately cease.

7.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, upon notice to you. We will provide 30 days' notice for termination without cause.

7.3 Effect of Termination

Upon termination, we will delete your Content within 30 days, except where retention is required by law. You may request an export of your data prior to termination.

8. Limitation of Liability

8.1 Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 Limitation of Liability

To the maximum extent permitted by law, in no event shall Zhan Capital LLC, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, use, or goodwill, arising out of or related to your use of the Service, regardless of the theory of liability.

8.3 Cap on Liability

Our total aggregate liability arising out of or related to these Terms shall not exceed the greater of (a) the amounts paid by you to us in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100).

9. Indemnification

You agree to indemnify, defend, and hold harmless Zhan Capital LLC, its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

1. Your use of the Service.
2. Your violation of these Terms.
3. Your violation of any applicable law or regulation.
4. Your Content or any activity under your Account.

10. Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles.

10.2 Dispute Resolution

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation for a period of 30 days. If negotiation fails, either party may pursue resolution through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.

10.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action.

11. General Provisions

11.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Zhan Capital LLC regarding the Service.

11.2 Amendments

We may modify these Terms at any time by posting the updated Terms on our website. Material changes will be communicated with at least 30 days' notice. Continued use of the Service after changes constitutes acceptance of the modified Terms.

11.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

11.5 Notices

Notices to you will be sent to the email address associated with your Account. Notices to us should be sent to support@coppice.ai.