LEGAL

Privacy Policy

Effective May 24, 2026 · Last updated May 24, 2026

This Privacy Policy describes how Coppice, operated by Zhan Capital LLC ("we," "us," or "our"), collects, uses, discloses, and safeguards your information when you use the Coppice platform, including our website at coppice.ai, associated subdomains, and any related services (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not access the Service.

1. Information We Collect

1.1 Information You Provide

Account Information: When you create an account, we collect your name, email address, and organization name. We use Google OAuth for authentication and do not store your Google password.
Business Data: Information you input into the platform, including leads, contacts, documents, communications, and other business records necessary for the Service to function.
Communications: Messages, emails, and other content you create, send, or receive through the Service, including interactions with AI agents.
Payment Information: If you subscribe to a paid plan, payment details are processed by our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.

1.2 Information Collected Automatically

Usage Data: How you interact with the Service, including features used, pages visited, and actions taken.
Device Information: Browser type, operating system, IP address, and device identifiers.
Cookies: We use cookies and similar tracking technologies to maintain sessions and remember preferences.

2. How We Use Information

To provide, operate, and maintain the Service.
To process transactions and send transactional communications.
To improve, personalize, and expand the Service.
To detect, prevent, and address technical issues, fraud, and abuse.
To comply with legal obligations.

3. Sharing and Disclosure

We do not sell your personal information. We share information only with service providers who help us operate the Service (hosting, payments, email delivery, analytics) under contractual confidentiality obligations, with law enforcement when legally required, or with your explicit consent.

4. Google User Data and Limited Use

When you connect a Google service to Coppice (Google Workspace, Google Calendar, Gmail, or Google Business Profile), Coppice accesses the requested data through Google OAuth scopes solely to power the features you enabled, such as displaying calendar events, syncing emails, or showing your Google Business Profile reviews and allowing you to reply from the Coppice dashboard.

Coppice's use and transfer to any other app of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell or share Google user data, do not use it for advertising, do not use it to train generalized AI or ML models, and do not transfer it outside of your isolated tenant database. You may revoke Coppice's access at any time from Settings, then Connected Accounts, or from your Google Account permissions page at myaccount.google.com/permissions.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards (encryption in transit and at rest, access controls, audit logging). No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. Email privacy@coppice.ai to exercise these rights.

7. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted with a new effective date and, where appropriate, communicated to you directly.

8. Contact

Questions about this Policy? Email privacy@coppice.ai.